Reference

Your Data Stays Clear

Live Roulette, The Dog House Megaways, and Aviator accounts use one privacy flow, so you can see how we handle sign-in details, payment records, cookies, and support chats…

DANA record checksOVO wallet contextGoPay payment logsQRIS receipt handling

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What We Collect And Why

herospin Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Clear privacy handling starts with the account step: when you join, we collect the details needed to create your profile, secure your sign-in, process wallet activity, and answer your support requests. That can include your name, phone number, email address, device type, IP address, login time,

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payment reference, and chat record. We use this data to keep your account accessible, check DANA, OVO, GoPay, and QRIS transactions, investigate failed payment notices, and keep duplicate or suspicious access from affecting your wallet. If you open the lobby from Medan on mobile and later
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return from a laptop, we may compare device signals to protect the account. Access to some services depends on local law, and we keep privacy records only for operational, legal, security, and support reasons tied to your account.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT PATHS

Reach Us About Privacy

Privacy questions should reach a person who can connect your request to the right account record. Use the same phone number or email tied to your profile when you contact us, because it helps us check ownership before discussing wallet logs, device history, or chat records. Our team can explain what we hold, correct account details, and route deletion or access requests for review.

Team online

Live chat privacy help

Message us through live chat from 10:00 to 02:00 WIB and choose the privacy topic. We will ask for account confirmation before discussing sign-in records, wallet references, or past support conversations.

Email request channel

Send privacy requests to the support email shown inside your account page. Include your registered phone number, the request type, and whether it concerns DANA, OVO, GoPay, QRIS, cookies, or profile details.

Account area message

Open Profile > Help > Privacy Request after signing in. This route attaches your account ID to the message, which helps us check identity without asking you to repeat sensitive payment references.

DATA CARE

How Your Privacy Is Handled

Privacy is not a single checkbox for us; it sits inside account creation, login security, payment checks, and support follow-up.

Account data

We use your registration details to create the account, confirm contact access, and keep wallet activity tied to one profile. You can check your phone number and email path from Profile > Account after signing in.

Payment records

DANA, OVO, GoPay, and QRIS references help us match deposits and withdrawals to your wallet. We store transaction IDs, time stamps, and status changes so support can trace delayed or failed payment cases.

Cookie choices

Cookies help keep your session active, remember language choice, and detect repeated failed sign-ins. You can clear browser cookies from your device settings, though you may need to sign in again afterward.

Device security

We may record device type, browser, IP address, and login time when you access Live Roulette, Aviator, or Fishing God. These signals help us spot account takeovers and unusual wallet activity.

Retention checks

We keep records only as long as needed for account service, payment tracing, dispute handling, security checks, and legal duties. When a record is no longer needed, we remove or separate it from direct account use.

Change requests

Ask support to correct contact details, access stored account records, or request removal where available. We first confirm account ownership, then route the case to the team that handles privacy records.

Answers About Your Data

These answers cover the privacy questions we receive most often from Indonesia account holders. They explain what we collect, why payment rails appear in privacy records, how cookies work, and how you can ask us to check, correct, or remove data linked to your account where available.

We collect details needed to create and protect your account, such as name, phone number, email address, login data, device signals, and wallet references. We use them for access, support, payment tracing, and security checks.

Those payment rails create transaction references that help us match money movement to your wallet. We may store payment status, time stamps, channel names, and reference numbers so support can investigate pending or failed cases.

Yes. Contact us through live chat, email, or Profile > Help > Privacy Request after signing in. We verify that the account is yours before sharing account records or explaining what data is stored.

Start from Profile > Account if the field is available for editing. If it is locked, contact support with your registered details, and we will verify ownership before changing contact data tied to payment and login records.

Yes. Cookies help keep your session active, remember display choices, and detect repeated failed sign-ins. If you clear cookies in your browser settings, you may need to sign in again on that device.

We keep records for the time needed to run your account, trace DANA, OVO, GoPay, and QRIS activity, handle disputes, support security checks, and meet legal duties. Older records may be removed or separated.

You can request deletion or removal review through support. Some records may need to remain for payment tracing, security, dispute handling, or legal duties, and account access depends on local law.

Your Data Stays Clear

Reach Us About Privacy

Live chat privacy help

Email request channel

Account area message

How Your Privacy Is Handled

Account data

Payment records

Cookie choices

Device security

Retention checks

Change requests

Answers About Your Data

01 What personal data does herospin collect when I open an account?

02 Why are DANA, OVO, GoPay, and QRIS mentioned in the Privacy Policy?

03 Can I ask to see the data linked to my account?

04 How do I correct my phone number or email address?

05 Does herospin use cookies on mobile and laptop browsers?

06 How long do you keep my account and payment records?

07 Can I request deletion of my account data?

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